Placing an order is easy! Simply browse our products, select the item(s) you want, choose your quantity, and click "Add to Cart." Once you're ready, click on the cart icon and proceed to checkout. You can create an account or checkout as a guest.

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard) Coming soon
• Mobile Payments (bKash, Nagad, Rocket)
• Cash on Delivery (COD)

Once your order has been shipped, we will send you a tracking number via email or SMS. You can use this number on our "Order Tracking" page to monitor your package’s delivery status.

We want you to be satisfied with your purchase! If you're not happy with your order, you can return or exchange it within 7 days of receiving the item. Products must be in original condition with packaging. Visit our Returns & Exchanges page for more details.

Delivery typically takes between 2 to 5 business days, depending on your location. For Dhaka-based orders, delivery is usually faster. We will keep you updated via email or SMS once your order is dispatched.

We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund as quickly as possible.

Orders can be modified or canceled within 24 hours of placing them. After this time, your order may already be processed or shipped. Please contact our support team for assistance.

No, you can shop as a guest. However, creating an account will allow you to track your orders, save your shipping information for future purchases, and receive exclusive offers and discounts.

You can reach our customer support team via:

• Email: support@mytelbdshop.com
• Phone: +88 01784411008